Our methodology

Our product design approach turns SaaS complexity into clarity.

Human-centered discovery, data-backed decisions, and design systems built to scale across every release.

Kickoff readiness
48h
Validated concepts per quarter
12+
Engagement NPS
4.7/5

Principles guiding every sprint

The same pillars show up whether we are redesigning, launching from scratch, or extending your in-house team.

Co-create

Embedded collaboration

We operate inside your rituals—standups, reviews, and async channels—so context lives in one place.

Evidence

Design intelligence

Qualitative research meets product analytics and AI-assisted insight to inform every decision.

Impact

Outcome obsession

We define success in metrics, not deliverables, and make progress transparent sprint by sprint.

Signature modules we run

Mix and match capabilities to match your roadmap. Each module includes research, design, and enablement tracks.

SaaS design

End-to-end shaping of SaaS experiences tuned to revenue-critical flows.

Activities

  • Product immersion and persona refinement
  • Outcome mapping with KPI models
  • Experiment planning and prioritization

Deliverables

  • North-star journey maps and service blueprints
  • Interaction-rich UI system aligned with engineering
  • Prioritized product backlog with impact scores
Success signal: Activation and retention metric lift within the first release cycle.

UI/UX design

Designing intuitive interfaces with motion, accessibility, and localisation built-in.

Activities

  • Wireframing and interaction exploration
  • Usability testing with target segments
  • Microcopy and content choreography

Deliverables

  • Responsive screen library in Figma
  • Interaction specs and motion guidance
  • Accessibility and localisation checklist
Success signal: Task success rate improves and support tickets drop.

Web design

High-converting marketing, platform, and documentation sites built on modular systems.

Activities

  • Content and CRO audits
  • Information architecture and funnel mapping
  • Component-driven layout design

Deliverables

  • Conversion-ready landing system
  • CMS content model and governance plan
  • Experiment backlog with messaging hypotheses
Success signal: Marketing qualified leads and demo requests trend upward.

UX audit

Fast yet thorough evaluation of existing flows to identify friction and quick wins.

Activities

  • Heuristic review and analytics analysis
  • Voice-of-customer synthesis
  • Benchmarking across your competitive set

Deliverables

  • Prioritized issue log with impact ratings
  • Annotated redesign concepts for high-impact areas
  • Roadmap alignment workshop with stakeholders
Success signal: Team leaves with a confident change list and effort estimates.

Mobile design

Native and cross-platform experiences that feel at home on every device.

Activities

  • Journey mapping for core user scenarios
  • Platform-specific pattern exploration
  • Prototype testing on iOS and Android

Deliverables

  • Platform UI kits with dark mode and motion states
  • Developer-ready assets and interaction notes
  • Launch checklist with QA scenarios per device
Success signal: App store ratings and retention improve post-release.

Consulting

Strategic enablement for teams scaling design maturity and operations.

Activities

  • Design leadership coaching and rituals
  • Tooling and process audits
  • Capability roadmap and hiring guidance

Deliverables

  • Operating model playbook
  • Design maturity scorecard and KPIs
  • Hiring plan with role definitions and onboarding flows
Success signal: Design org velocity increases without sacrificing quality.

Lifecycle of an engagement

A transparent timeline so your stakeholders know what’s happening, what’s next, and what decisions are coming.

01

Discovery sprint

Days 1–5

Align on goals, audiences, and constraints while ingesting product context fast.

Highlights

  • Stakeholder interviews and opportunity framing
  • Analytics deep dive and job stories
  • Risk and assumption log shared in Notion

Tools

FigmaNotionAmplitude
02

Co-design loops

Weeks 1–4

Iterative design, testing, and ritual-based reviews keep delivery predictable.

Highlights

  • Design critiques with async Loom summaries
  • Prototype testing and synthesis reports
  • Engineering pairing sessions for feasibility

Tools

FigmaMazeLinear
03

Validation & handoff

Weeks 4–6

We polish motion, accessibility, and documentation while prepping dev and QA.

Highlights

  • Design QA checklist and regression coverage
  • Storybook-ready component specs
  • Localized content and copy decks

Tools

StorybookJestPhrase
04

Optimization loop

Ongoing

Monitor shipped work, track KPIs, and feed insights into the next sprint.

Highlights

  • Analytics dashboards and alerting
  • Experiment backlog and prioritisation
  • Quarterly roadmap review with leadership

Tools

LookerMixpanelNotion

Process proof

Snapshots from teams who trust our approach.

They gave us clarity on what to tackle each week and turned fuzzy goals into measurable milestones.
Elena SatoFounder · Nera Health
The decision log and async updates meant engineering never waited for answers.
David RomeroHead of Product · Quantloop

Opportunity canvas

Shared in Notion with decisions, risks, and owners so everyone stays aligned.

Design QA matrix

Maps states, edge cases, and telemetry hooks before a single line ships.

Pick the rhythm that fits

Flexible structures that still deliver documented, repeatable results.

Sprint-based

Five-week bursts to redesign a flow, launch a feature, or validate an idea.

Founders and PMs who need momentum without adding headcount.

Subscription

Quarterly commitments with a dedicated squad and ongoing roadmap ownership.

Product orgs managing multiple streams that demand continuity.

Hybrid

Combine advisory with embedded execution for complex or regulated products.

Scale-ups balancing innovation with compliance or high stakeholder input.

Approach FAQ

Clarity before we jump into a whiteboard.