Patient, clinician, and ops workflows that stay compliant.
From telehealth to care coordination, we deliver HIPAA-ready experiences that boost adherence, reduce admin load, and build trust.
+22%
Appointment adherence
Telehealth platform improved follow-through after redesign.
WCAG 2.1 AA
Accessibility rating
System-level audits across mobile, web, and kiosk flows.
4.7★
Clinician satisfaction
Multi-site rollout feedback gathered post launch.
Overloaded clinicians
Critical data hides behind dense EHR interfaces and redundant clicks.
Impact: Signal-first dashboards reduce documentation time by 31%.
Drop-off in patient engagement
Education and follow-ups disappear after the first interaction.
Impact: Guided care plans increase portal usage and adherence.
Compliance debt
HIPAA, GDPR, and accessibility requirements lack documentation and ownership.
Impact: Shared compliance backlog keeps teams audit-ready.
Capabilities for regulated health products
Interdisciplinary squads bridge UX, engineering, and change management in clinical contexts.
Experience design
Design inclusive, accessible, and multilingual journeys for every participant.
- Clinician consoles optimised for signal clarity and lower cognitive load.
- Patient portals with education, reminders, and device-agnostic access.
- Accessibility testing across assistive tech, locales, and literacy levels.
Product engineering
Ship secure, interoperable solutions alongside your developers.
- FHIR, HL7, and custom EHR integrations with traceable mappings.
- Secure data pipelines with PHI masking, retention, and monitoring.
- Automation for care coordination, triage, and staffing alerts.
Venture advisory
Align with medical leadership, compliance, and go-to-market stakeholders.
- Clinical advisory councils and change management plans.
- Outcome frameworks tying UX metrics to clinical and business KPIs.
- Market access, payer, and provider enablement support.
Healthcare engagement rhythm
Six-week programme balancing patient empathy with regulatory rigour.
Phase 1
Clinical & patient immersion
Shadow clinicians and patients to document goals, trauma points, and constraints.
Key outputs
- Immersion sessions across clinical, patient, and ops teams.
- Risk and compliance register covering HIPAA, GDPR, and accessibility.
- Care journey maps with priority moments for intervention.
Phase 2
Experience design & validation
Prototype care journeys, accessibility patterns, and education content.
Key outputs
- Multi-device prototypes of clinician and patient workflows.
- Content design system with health literacy guidance.
- Research synthesis with validation from clinical leads.
Phase 3
Implementation & QA
Engineer the experience with security, interoperability, and quality baked in.
Key outputs
- Integration backlog for EHR, scheduling, and monitoring systems.
- Automation scripts for reminders, triage, and telehealth readiness.
- QA matrix covering accessibility, privacy, and clinical safety checks.
Phase 4
Enablement & outcomes
Train teams, document handoffs, and establish measurement loops.
Key outputs
- Clinician training materials and recorded walkthroughs.
- Patient engagement campaigns ready for launch.
- Outcome tracking dashboard aligning clinical and business metrics.
Healthcare-specific accelerators
Operational artefacts that keep quality, compliance, and empathy aligned.
Accessibility audit pack
WCAG, ADA, and localisation scorecards across surfaces.
Care plan communication kit
Templates for post-visit summaries, reminders, and nudges.
Clinical QA scenarios
Test scripts covering safety, edge cases, and escalation paths.
Patient education content system
Reusable modules for video, copy, imagery, and translations.
Governance documentation
HIPAA policy mapping, security controls, and sign-off logs.
Related healthcare launches
How we improved access, adherence, and clinician workflows.
Design care experiences clinicians champion.
Let’s pair your medical expertise with product, design, and engineering firepower.